Shipping policy

Shipping Policy

Last Updated: August 9, 2026

Thank you for shopping with Energized Crystals. This Shipping Policy explains how orders are processed and shipped.

Processing

Orders are prepared for shipment after the order has been successfully received and payment has been confirmed.

Processing times may vary depending on product availability, order volume, weekends, holidays, and circumstances outside our control.

If an unexpected delay significantly affects your order, we will make reasonable efforts to communicate the delay.

Shipping Rate

Our standard shipping rate is $3.99 unless a different rate is displayed at checkout or a promotion provides another shipping option.

The shipping charge applicable to your order will be shown before you complete checkout.

Delivery Estimates

Estimated delivery times are estimates rather than guaranteed delivery dates.

Carrier delays, weather, holidays, address problems, transportation disruptions, and other circumstances outside our control may affect delivery times.

Tracking

When tracking information is available, it may be provided through the shipping carrier or order-confirmation/shipping notification.

Tracking information may take some time to update after an order has been handed to the carrier.

Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you discover that an address is incorrect, contact us through our Contact Us page as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Lost or Delayed Packages

If tracking indicates that a package has been delivered but you cannot locate it, first check with household members, neighbors, and the delivery location.

If the package remains missing, contact us through our Contact Us page so we can review the available information and determine the appropriate next step.

Damaged Packages

If your package arrives damaged, please take photographs of the package and product and contact us promptly.

Photographs may be requested to help document the condition of the shipment and assist with a resolution.

International Orders

If international shipping is offered, customers are responsible for complying with applicable import requirements and may be responsible for customs duties, taxes, or other charges imposed by the destination country.

International delivery times may vary substantially.

Shipping Restrictions

Some products may have shipping restrictions based on destination, carrier requirements, or applicable law.

If an order cannot legally or reasonably be shipped to a particular destination, we may cancel the affected order and refund the amount paid for the canceled portion.

If you have questions about shipping or your order, please use the Energized Crystals Contact Us page.

Energized Crystals