Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at valeschivley@gmail.com. Please note that returns will need to be sent to the following address: 10132 Long Rifle Dr. Fort Worth TX 76108

You can always contact us for any return question at valeschivley@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at valeschivley@gmail.com.

Order Cancellations

At Clairvoyant Crystals, we begin processing orders as quickly as possible. If you need to cancel your order, please contact us within 24 hours of placing your order. After this time, your order may have already entered processing and cannot be canceled.

We want you to love your crystal pieces. Due to the nature of our products and international fulfillment process, returns are accepted only under certain circumstances.

To be eligible for a return:

- You must contact us within 30 days of receiving your order.

- The item must be unused, unworn, and in its original condition.

- You must provide photos or other proof of any damage or issue.

Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and, if approved, provide a replacement or refund.

Natural Crystal Variations

Crystals are natural products, and each piece is unique. Variations in:

- Color

- Shape

- Size

- Texture

- Patterns

- Natural markings

are normal and are not considered defects. These natural differences are part of what makes each crystal special.

Refunds

Once your request has been approved, refunds will be processed to your original payment method. Please allow your payment provider time to complete the transaction.

Non-Refundable Situations

Refunds may not be issued for:

- Incorrect shipping addresses provided by the customer

- Packages marked as delivered by the shipping carrier

- Delays caused by shipping carriers, customs, weather, or other circumstances outside our control

- Buyer’s remorse or changes of mind after the order has been processed

- Normal natural variations in crystals

If you have any questions regarding your order or refund request, please contact us and we will be happy to assist you.

Thank you for supporting Clairvoyant Crystals.